Refund & Cancellation Policy

Refund & Cancellation Policy

JobSense respects your rights as a consumer. This page explains how cancellations and refunds work for paid subscriptions, including the 14-day right of withdrawal under EU consumer protection law.

Last updated April 15, 2026

Subscription cancellation

You can cancel your subscription at any time from the Settings page. Cancellation does not trigger a refund — it stops future charges while preserving your current access.

  • When you cancel, your paid plan remains active until the end of the current billing period. No further charges are made.
  • After the billing period ends, your account is automatically downgraded to the Free tier.
  • Cancellation is managed through Stripe. The webhook integration confirms the status change and updates your account.

Refund process

Requesting a refund is different from canceling. When a refund is approved, your plan is immediately downgraded to Free and a full refund is issued to your original payment method through Stripe.

  • A refund immediately cancels your subscription and downgrades your account to the Free tier. Unlike cancellation, you do not keep access until the end of the period.
  • The full payment for your current billing cycle is refunded to the original payment method — card, PayPal, or any other Stripe-supported method used at checkout.
  • Most refunds appear on your statement within 5–10 business days, depending on your bank or card issuer.
  • Refunds issued shortly after the original charge may appear as a reversal rather than a separate credit line.

14-day right of withdrawal (EU)

Under the EU Consumer Rights Directive (Directive 2011/83/EU), you have the right to withdraw from a distance contract within 14 calendar days of the date the subscription was confirmed, without giving any reason.

  • The 14-day period begins on the day the subscription is activated after a successful Stripe Checkout payment.
  • To exercise your right, use the refund request form below. No reason is required during the cooling-off period.
  • Once a valid withdrawal request is received, a full refund is issued to the original payment method. No fees or deductions apply.
  • JobSense does not require you to waive your right of withdrawal when the digital service begins immediately. The full 14-day right is preserved.
The 14-day cooling-off period is a minimum standard set by EU law. Some EU member states may offer a longer withdrawal period under national rules.

EU digital content guarantees

Under EU Directive 2019/770, you have a legal guarantee that the service will conform to the contract for at least two years from activation.

  • If the service is faulty, not as described, or does not function as reasonably expected, you are entitled to have it brought into conformity free of charge within a reasonable time.
  • If the issue cannot be resolved, you may request a proportionate price reduction or terminate the contract and receive a refund for the period affected.
  • For defects that become apparent within the first year, the burden of proof is on JobSense to show the defect did not exist at the time of delivery.

Exceptions and limitations

While JobSense aims to be fair and transparent, certain situations fall outside the scope of this refund policy.

  • Refund requests submitted after the 14-day cooling-off period for reasons other than a service defect are not eligible under this policy.
  • AI-generated outputs such as Quick Match scores, CV Tailor suggestions, and profile recommendations are advisory tools. Dissatisfaction with specific AI recommendations does not constitute a service defect unless the feature was non-functional or inaccessible.
  • Abuse of the refund process — including repeated subscription-and-refund cycles — may result in future refund requests being declined.

Dispute resolution

If you are not satisfied with the outcome of a refund request, you have additional options under EU consumer protection law.

  • You may file a complaint with the European Consumer Centre (ECC-Net) in your country if the purchase was made cross-border within the EU.
  • The European Commission operates an Online Dispute Resolution (ODR) platform for consumers and traders to resolve disputes without going to court.
  • National consumer protection authorities in your EU member state can provide guidance on your rights and may assist with enforcement.