Need help with JobSense? Tell us what happened
Do you need help with Quick Match, payments, billing, or a result that seems incorrect? To help us assist you more quickly, please tell us your role, your plan, and the last step you took.
Check live status first
See if the issue is already known
The status page shows backend, sign-in, AI, crawl, billing, and document export status in one place. Checking it first can save you time when a score is slow, a document export is delayed, or a login flow behaves differently than expected. If the status page looks healthy, send the message here and include what you expected to happen, what happened instead, and whether the same issue appears after refreshing or trying another browser. That small bit of detail helps us answer with fewer back-and-forth messages.